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How do you make sure your ingredients have not been tested on animals?

For over 40 years, The Body Shop has been passionately committed to cruelty-free beauty. We have never tested our ingredients or products on animals—and never will. We carefully source all ingredients from suppliers who meet our strict cruelty-...

What is your recycling/eco policy?

At The Body Shop®, we prioritize sustainability by using recycled materials and ensuring our delivery packaging is 100% recyclable. Look for the recycle logo on our products to support eco-friendly choices. Our vision is to create products that...

Do you have any links to PETA?

The Body Shop® is proudly certified cruelty-free by People for the Ethical Treatment of Animals (PETA). Committed to our Against Animal Testing stance, we have never tested our ingredients or products on animals—and never will. We believe the...

Do you have a live chat service?

Yes, we offer live chat support! Connect with The Body Shop's friendly Customer Service Mon-Sat 8:00 AM to 6:00 PM ET.

How can I email you?

If you can’t find the answer in our Customer Service section, please reach out using our Contact Us form. Share the details of your issue, and our friendly advisors will be happy to help. Your message will be directed to our dedicated Customer...

How can I contact you?

If you can’t find the answer in our Customer Service section, email us with your question and our friendly advisors will gladly help. Prefer to talk? Call us Mon-Sat at 844-602-2278. You can also chat live with us anytime using the link at the...

Do you have a Facebook page?

Yes, we have an official Facebook page! Follow us to get the latest on new product launches and behind-the-scenes insights from The Body Shop. Stay connected and inspired by also following us on YouTube, Instagram, and Pinterest.

What is your Complaints Process?

We hope you’re delighted with your shopping experience and products from The Body Shop. If you’re not completely satisfied, please reach out to us promptly through one of the following options: Phone: Toll-Free Mon-Sat 844-602-2278 Support Hours:...

Do you take charity and fundraising requests?

The Body Shop USA receives many requests for donations and support for charity events, and while we wish we could support every cause, we are unable to fulfill all requests.

I'd like to give some feedback about my experience with The Body Shop®. How can I do that?

At The Body Shop, we are committed to delivering exceptional customer service and truly value your feedback. Visit our Contact Us page to share your thoughts—we’d love to hear from you!