Order Status and Questions
Shipping Options: - Economy Shipping: Order by 12pm EST for delivery within 5-14 business days. - Express Shipping: Order by 12pm EST for delivery within 1-4 business days. We use both FedEx for and UPS for shipping. Orders are processed and...
All hazardous items with atomizers or sprays, including Body Mists, Room Sprays, Eau de Toilette, Eau de Parfum, and select Gifts, must be shipped via road service only—air express is not available and are unable to be shipped to PO Boxes. Please...
Currently, we ship orders only to street addresses and PO Boxes within the United States, including Alaska and Hawaii, including US Territories such as Puerto Rico, Northern Mariana Islands, Guam, American Samoa, Minor Outlying Islands, or the...
Once your order is placed, delivery dates cannot be changed. Shipping is handled by FedEx or USPS, so date changes aren’t available. Shipping Options: Economy Shipping: Order by 12pm EST for delivery within 4-8 business days. Express Shipping:...
Before Placing Your Order On the checkout page, if you want to update your delivery address to one you've saved before, just click the "Edit Address" button right in the center of the page. After Your Order Is Placed If your order hasn’t been...
If no one is home when the UPS courier arrives, don’t worry! Just reach out to UPS using the contact details in your shipping confirmation email, and they’ll guide you on your delivery options.
Enter your ZIP code and click "Find Address." If your address isn’t recognized, simply click "Enter Address Manually" to add your details. Embrace your unique self with ease—just like The Body Shop believes in celebrating every individual.
Pay easily with major credit cards like Visa, MasterCard, American Express, and Discover. We also welcome PayPal, Google Pay, and Apple Pay for a seamless, eco-friendly checkout experience.
If you have an account with The Body Shop and have shopped online before, you can choose to save your payment details for faster checkout. When you opt in, your payment information (excluding the CCV) is securely stored and ready for your next...
Once your order is submitted, payment details cannot be changed. If you need to cancel your order, please visit our cancellation policy for more information.
There are several reasons your payment may not have gone through. Please ensure your card details are entered correctly and that the billing address matches the one on your order. Remember, the card must be issued in the USA. For help, contact The...
When you choose PayPal at checkout on The Body Shop website, your delivery address will automatically be taken from your default PayPal address. After selecting PayPal and logging in, please update your delivery address if you want your order sent...
Having trouble with your promo code? Please ensure you meet the promotion’s eligibility requirements. Some products may be excluded—check the terms and conditions for details. For example, excluded items won’t count toward minimum spend thresholds...
Enter your promotional code at checkout in the "Promotion Code" box on your shopping basket page. Your basket total will update automatically to reflect your discount. Each promo code is valid for one order only and cannot be redeemed for cash....
If your favorite item is out of stock, don’t worry! Just click “Email Me When In Stock” on the product page and enter your email address. We’ll notify you as soon as it’s available again.
At The Body Shop, we sometimes offer special promotions like free or discounted items when you purchase qualifying products. Examples include “3 for 1,” “buy 2, get 1 half price,” or “receive a free gift when you spend $50.” If you experience...
Delivery Charges for Your Order | The Body Shop USA Enjoy transparent shipping rates tailored to your order amount: Standard Shipping: - Continental United States $9.50: 3–5 business days, Free Standard Ground for orders $75+ - Alaska & Hawaii...
Our Customer Care team is here to help you place your order easily on our website. Please note, we cannot process phone payments unless your payment information is saved in Your Account. If you encounter any issues while ordering, we’re happy to...
To order from The Body Shop USA website, simply browse and select your favorite products. On the product page, click "Add to Bag" to start your purchase. When ready, click "Checkout" to review your shopping bag, apply any promo codes, and proceed...
You can update your order anytime while placing it. Once your order is confirmed and payment is complete, changes aren’t possible. If you’ve chosen the wrong products, please check our easy returns process. After payment, there’s a 60-minute...
Once we receive your order, you'll get a confirmation email from The Body Shop. When your order ships, we'll send a shipment confirmation with details including items purchased, payment info, delivery method, delivery details, and tracking number...
Yes, you can place an order as a guest without creating an account—just choose this option at checkout. We’ll ask for your email and shipping address to process and deliver your order smoothly. For even more benefits like order history, saved...
Check your gift card balance easily with The Body Shop’s balance checker and discover how much you have to spend on your favorite natural beauty products.
If you haven’t received your order confirmation email yet, don’t worry—it can take 1-2 business days to arrive. Meanwhile, you can easily check your order status by logging into “My Account” and visiting “Order History.”
After placing your order, you’ll receive a confirmation email within 1-2 business days—please don’t worry if it takes a little time! To track your order, simply log in to the "My Account" section on our website and visit "My Orders." Select your...
If you’ve placed the same order more than once, you might have multiple orders. Please check your email for more than one order confirmation (this can take 1-2 business days). If you have an account, you can also view your order status anytime by...
If you haven't received a confirmation email within 1-2 business days after placing your order, unfortunately, it was not successful, and you will not be charged. To check your order status, please log in to your account and visit the "Latest...
To cancel your order before delivery, please call our Care Center at 844-602-2278 immediately. We ship quickly to ensure the best service, so cancellations may not always be possible. Contact us to check your order status, and we’ll do our best to...