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Your Account

Your Body Shop Account

How can I update my preferences?

You can easily manage your account and update your preferences anytime. Simply log in through our website to customize your subscriptions and contact details. On mobile, tap the menu icon at the top left, then select the My Account icon. On...

Why do I need a The Body Shop® account?

No account? No problem! You can easily place an order as a guest by entering your email at checkout—just choose the guest checkout option and provide the key details to complete your order. Want to enjoy more perks? Create an account! It makes...

How can I set up an account online?

Create your account easily from multiple pages across our website. On mobile, tap the menu icon at the top left, then select the My Account icon (a body outline). On desktop, click the My Account icon at the top right. Scroll to the bottom of the...

How can I delete my account?

To delete your account, please reach out to us at 844-602-2278. We're here to help you every step of the way.

Where can I find my order history?

Access your account anytime to update your password easily. On mobile, tap the menu icon at the top left, then select the My Account icon (a body outline). On desktop, click the My Account icon at the top right. After signing in, go to the My...

I forgot my password, what can I do?

Forgot your password? No worries! Simply visit the sign-in page and click the "Forgot Password" link. We'll send a password reset link to your registered email address. Once you receive the email, click the link or copy and paste it into your...

I've just created an account but can't remember my password. Why is the 'reset my password' link not working?

Just created an account but forgot your password? Please wait 24 hours before using the "Forgot Your Password" link. Need to order right away? No problem—checkout as a guest and start shopping today with The Body Shop USA!

Are my personal details safe?

At The Body Shop, protecting your personal information is our top priority. For complete details, please review our Privacy Policy. When using a shared or public computer, always sign out fully after shopping by clicking the sign-out link to keep...

How can I change my details?

Easily update your personal details anytime by logging into your account and editing your profile. Don’t forget to click “Save Changes” to keep your information fresh and accurate!

How can I change my password?

Log in to your Body Shop account anytime to update your password easily. On mobile, tap the menu icon at the top left of your screen, then select the My Account icon (a body outline). On desktop, click the My Account icon at the top right. After...

I'm having trouble logging into my account. Can you help?

We're sorry you're having trouble logging into your account. Our Customer Service team is here to help! Chat with us online , 8:00 AM to 6:00 PM ET. Simply click the LIVE CHAT link in the footer or visit our Contact Us page to get started.

How often will you email me?

After signing up for our emails, you'll receive regular updates on The Body Shop’s latest products, exclusive promotions, and special offers you can redeem online or in-store. You can unsubscribe anytime by signing into your account.

How do I review a product?

We invite you to share your product review! Your honest feedback helps others find the perfect product for their needs. To leave a review, please log in or create a free account—it only takes a few minutes. Once logged in, visit the product page...