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The Body Shop

We&apos;re sorry to hear your order arrived damaged. If any items are broken or imperfect, please contact us immediately to resolve the issue. Reach out via chat or call 844-602-2278. When calling, please have your customer reference number, names and quantities of damaged products, packer number (four-digit code on your invoice or package), and batch code (starts with &quot;X&quot; on the product, e.g., XM102LA) ready. We&apos;re here to help you quickly and make it right.

We're sorry to hear your order arrived damaged. If any items are broken or imperfect, please contact us immediately to resolve the issue. Reach out via chat or call 844-602-2278. When calling, please have your customer reference number, names and quantities of damaged products, packer number (four-digit code on your invoice or package), and batch code (starts with "X" on the product, e.g., XM102LA) ready. We're here to help you quickly and make it right.

Some or all of my order is damaged, what should I do?

Returns and Refunds

How do you make sure your ingredients have not been tested on animals?

What is your recycling/eco policy?

Do you have any links to PETA?

Do you have a live chat service?

How can I email you?

How can I contact you?

Do you have a Facebook page?

What is your Complaints Process?

Do you take charity and fundraising requests?

I'd like to give some feedback about my experience with The Body Shop®. How can I do that?

Can I recycle your packaging?

The product I want to order is out of stock. When will it be back?

What time is your customer service open?

What colorants do you use?

Why does The Body Shop claim to be 100% Vegetarian but not Vegan?

Are all of your products hypoallergenic?

Do you provide an allergy detection service?

Do your products contain parabens?

Are your products gluten/wheat/lactose free?

Do your products contain phthalates?

What products do you sell for men?

Do you have products that can help with eczema?

Why do certain products not ship to California?

Where can I find information on pricing?

Do you sell gift cards?

What happens if my Gift Card or E-Gift Card is lost or stolen?

Can I return my gift card?

Can I redeem my gift card for cash?

How can I tell if a product has been discontinued?

Do The Body Shop products have a best before/expiry date?

Who can help me with additional questions about my gift card?

Do I have to use the facial brush to apply the masks?

What is the difference between dry and dehydrated skin?

What causes my skin to have sleep marks?

Our Products

How long will it take for my products to be delivered?

How are special delivery items shipped?

Where do you deliver?

Can I change my delivery date?

How can I change my delivery address?

What happens to my delivery if no one is available/home to receive it?

Why isn't my delivery address recognized when I enter it at checkout?

What payment types do you take?

Are my credit or debit card details saved?

Can I change my payment details once my order has been submitted?

Why was my order payment rejected?

How can I amend my delivery address when checking out via PayPal?

Why is my promotional code not working?

Where do I add a promotional code?

What if an item is out of stock?

What is a "Gift with Purchase"?

What are your delivery charges?

Can I place my order over the phone?

How do I place an order?

How do I make changes to my order?

How will you confirm my order?

Can I place an order without signing up to an account?

Can I check my gift card balance online?

Why haven't I received an email to confirm my order?

Where is my order?

Have I been charged for my order more than once?

Has my order been placed?

Can I cancel my order before it has been delivered?

Ordering and Shipping

How long do I have to return an item?

I've opened my product, can I still return it and get a refund?

How long will it take to get my refund?

What is the return policy on gift sets?

How can I update my preferences?

Why do I need a The Body Shop® account?

How can I set up an account online?

How can I delete my account?

Where can I find my order history?

I forgot my password, what can I do?

I've just created an account but can't remember my password. Why is the 'reset my password' link not working?

Some or all of my order is damaged, what should I do?Updated a month ago