Refunds
At The Body Shop, we stand behind the quality of our products. If you're not completely satisfied, you can return your purchase within 30 days. Refunds for credit or debit card purchases will be issued back to the original card. Please note, Gift...
We're sorry to hear your order arrived damaged. If any items are broken or imperfect, please contact us immediately to resolve the issue. Reach out via chat or call 844-602-2278. When calling, please have your customer reference number, names and...
Yes! With your receipt, you can easily get a refund through our simple returns process. At The Body Shop, we’re here to make your experience smooth and fair.
Once we receive your returned items or your return request is processed, refunds typically appear in your bank account within 3-5 business days, depending on your card issuer, but can take up to 14 days. If you paid with PayPal, your refund is...
You can return our gift sets only as complete sets with all products included—individual items cannot be returned separately. If your purchase doesn’t meet your expectations, return it within 30 days with your receipt.