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Our Products

About our Products

Can I recycle your packaging?

At The Body Shop®, we’re committed to sustainability by using recycled materials in our packaging. Most of our packaging is recyclable—just look for the recycle logo on our products.

The product I want to order is out of stock. When will it be back?

Sometimes our most-loved products sell out quickly. Don’t worry—we’ll notify you as soon as they’re back! Just click the "Email Me When In Stock" button and enter your email. We’ll send you a friendly update the moment your favorite item is...

What time is your customer service open?

If you can’t find the answer you’re looking for our friendly Customer Service Call Center is here to help. Reach out Mon-Sat 8am to 6pm EST. We’re closed bank holidays. For more ways to connect, visit our Contact Us page.

What colorants do you use?

Each product is unique, crafted with a variety of ethically sourced, internationally approved colorants you can trust.

Why does The Body Shop claim to be 100% Vegetarian but not Vegan?

We use honey and beeswax in most of our non-vegan products for their exceptional cosmetic benefits and because they come from our trusted Community Trade partners. Our honey is sourced from organic, wild-harvested bees in Ethiopia, and our beeswax...

Are all of your products hypoallergenic?

Currently, there is no global standard defining "hypoallergenic," so we cannot make specific claims. However, at The Body Shop, we choose ingredients known for their purity and safety. Our products undergo thorough testing and meet strict...

Do you provide an allergy detection service?

While we don’t offer an allergy detection service, you can always find detailed ingredient lists on each product page under "Ingredients" to help you make informed choices.

Do your products contain parabens?

Extensive research confirms that parabens are safe for use in cosmetics. However, we understand some customers prefer paraben-free options. That’s why 80% of our products are already paraben-free, offering a wide variety for everyone. We’re...

Are your products gluten/wheat/lactose free?

All of our products are 100% lactose-free, as we never use animal milk in any of our formulations. Some Body Shop products may contain gluten or wheat-derived ingredients. While we don’t test finished products for gluten, we maintain strict...

Do your products contain phthalates?

None of our products contain phthalates. For detailed ingredient information on each product, please visit the Ingredients tab on the product page.

What products do you sell for men?

All our products are gender-neutral and designed for everyone. While we offer a variety of grooming products developed specifically for men, they are suitable for all customers. Explore our inclusive grooming range today.

Do you have products that can help with eczema?

At The Body Shop®, your health and safety are our top priorities. While we love supporting your skincare journey, we cannot recommend products for medical conditions like Rosacea or Eczema, as we are not medical professionals. If you have concerns...

Why do certain products not ship to California?

The State of California mandates health warning labels on products with specific ingredients. At The Body Shop, we prioritize safety through thorough ingredient and product reviews. Instead of adding California-only labels, we’ve chosen to stop...

Where can I find information on pricing?

Product prices are listed next to each item on our website. Please note, promotional offers may vary throughout the year.

Do you sell gift cards?

Yes, we do! Purchase The Body Shop gift cards online—perfect for sharing the gift of natural beauty and ethical skincare.

What happens if my Gift Card or E-Gift Card is lost or stolen?

Treat eGift Cards like cash. The Body Shop cannot replace or refund the balance if your eGift Card is lost or stolen.

Can I return my gift card?

Once your The Body Shop eGift Card is received, it cannot be returned or canceled. If you need to cancel your eGift Card order before it’s delivered, please contact our Customer Support team at 844-602-2278.

Can I redeem my gift card for cash?

Unfortunately no.

How can I tell if a product has been discontinued?

As we are ramping up inventory in the United States your favorites might be missing, check our coming soon page and sign up for notifications. If you’re searching for a product and can’t find it on our website, it may have been discontinued. We...

Do The Body Shop products have a best before/expiry date?

All our products have a three-year shelf life when unopened. After opening, the shelf life varies. Look for the symbol of a small jar with the lid slightly open and a number inside—this number indicates how many months to use the product after...

Who can help me with additional questions about my gift card?

Need help with your eGift Card purchase, ownership, or use? Contact The Body Shop Customer Support at 844-602-2278. Have your order number or email address ready for quick assistance.

Do I have to use the facial brush to apply the masks?

No, the facial brush is crafted to deliver expert face mask application every time. It’s the perfect tool to create your own spa-like facial at home, but it’s not required—you can always use your fingers! Plus, the brush works with every face...

What is the difference between dry and dehydrated skin?

Dry skin occurs when your skin lacks the natural oils needed for protection and hydration. Try our bestselling Vitamin E Moisture Cream, specially formulated to nourish and soothe dry skin. Dehydrated skin needs extra care to lock in...

What causes my skin to have sleep marks?

Heads are heavy and need gentle care! When we're awake, we support and move our heads constantly. While we sleep, our skin is vulnerable to temporary imprints from uneven surfaces. Sleeping on your back and using smooth, wrinkle-free pillows can...